Refund policy
Return & Refund Policy
At Summer is Calling, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Returns must be sent to our designated return address. Do not send items back to the original shipping address.
To start a return, please contact us at: supportsummeriscalling@gmail.com
Refunds
Once we receive and inspect your returned item:
- We will notify you about the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
Late or Missing Refunds
If you haven’t received your refund yet:
- First check your bank account again
- Then contact your credit card company (it may take some time before your refund is officially posted)
- If you’ve done all of this and still have not received your refund, contact us at supportsummeriscalling@gmail.com
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, contact us at supportsummeriscalling@gmail.com
Shipping Returns
- In cases where the item is defective, damaged, or incorrect, we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Non-Returnable Items
- Used or worn items
- Items not in original condition
- Items returned after 30 days
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue immediately.